Customer Service


 

Contact Us [back to top]

Stellar Crystal
217 Copper Ridge Trail
Rockvale, TN 37153
615-274-3077 (phone)
615-274-3505 (fax)
info@stellarglass.com

 

 

 

Ordering Information [back to top]

Phone Place your order by calling 615-274-3077
Fax Fax 615-274-3505
Mail

Stellar Crystal
217 Copper Ridge Trail
Rockvale, TN 37153

Email info@stellarcrystal.com
Online Complete the order form on the individual item page and click the Add to Shopping Cart Button. You will be prompted to fill out the ordering information. You will receive an email confirmation shortly after your order is placed. If you do not receive this email, it could mean that your order did not get submitted. Please contact us to verify.

 

 

 

Delivery & Shipping [back to top]
Standard Delivery time for our personalized awards and gifts is aprox 2-4 weeks. We do make exceptions and try to accommodate our customers needs, so contact use if you have an immediate need for a product.  A rush order fee may apply depending upon the request.  When placing an online order, you will be asked to provide the date needed.  If there is a problem with your request, we will contact you within 24 hours after receiving your order to let you know.

We use both UPS and US Postal for shipping our packages depending on the item, destination, and shipping time.  The chart below shows our standard shipping charges. 

Order Total Shipping Charges
0-$29.99 $10.00
$30.00-$59.99 $12.00
$60.00-129.99 $15.00
$130.00-199.99 $20.00
$200.00-349.99 $25.00
$350.00-499.99 $30.00
$500.00-749.99 $35.00
$750.00-949.99 $40.00
$950.00-1499.00 $50.00

 

Guarantee [back to top]

Stellar Crystal inspects our products for imperfections and defects before leaving our facility. If there is a problem with your order, please contact us within 3 days of receiving the shipment.

 

 

Return Policy [back to top]
All sales on personalized items are final. We are not able to offer refunds on items that have been custom engraved.

 

 

 

Privacy Policy [back to top]
We are Stellar Crystal respect the privacy of our clients.   Information that is collected is used solely for ordering purposes.  We never share customer information with any outside organization and will not send you any type of unsolicited mail, or information.  All you information is secure with our company.  Credit card information is not kept on file once your order has been processed and shipped.

 

 

 

 

 

 

 

 

 

©2014 Stellar Glass, LLC, All Rights Reserved.
Revised: 12/10/14